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Technical Support Associate

POSTED Nov 03, 2018

Denver, CO • Full-time

at Radar Relay

Active 4 months ago

Join the Radar team in our mission to onboard the world to the token economy. As the first company in Colorado history to receive a state grant for blockchain technology, we are building the pipes now, the roads in the years to come, and the scaffolding for the next few decades. You will work alongside a team with purpose and motivation who encourages accountability and has a vision to improve blockchain accessibility.

Our first product, Radar Relay, is a wallet-to-wallet decentralized trading platform for Ethereum-based tokens built on the 0x Protocol. Operating an order book, our platform relays orders between peers while never holding any assets in custody. Next up, with our recent $10 million Series A funding round, we’ll be exploring product opportunities, making strategic hires, and pursuing global expansion.

We’re looking for high conviction builders, traders, and community ambassadors. Must love Doge.

Job Description

What you’ll do

  • Interact with customers on various channels including Telegram, Slack, Twitter, Freshdesk and others
  • Track customer interactions and report on findings
  • Learn about API functionality and communicate basics to users
  • Provide timely responses to user questions as part of an overall exceptional user experience
  • Consistently work across the company to update support materials
  • Strategically identify and summarize user feedback on support channels to provide insights to product teams

What you’ll bring to the team

  • Experience with cryptocurrency including trading on centralized and decentralized exchanges.
  • Previous experience in customer service.
  • Mid-level understanding of Ethereum and 0x
  • Strong internal drive for problem solving - you tear down barriers to get things accomplished
  • Convey a patient and understanding attitude towards users

Nice to have:

  • Previous professional experience in blockchain
  • Member of Radar community
  • Deep knowledge of Ethereum and 0x
  • Passion for decentralized exchange
  • Experience in Freshdesk or other CRM

Salary range


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