I have over 8 years of experience in sales and customer support, with the last 5 years focused specifically on the cryptocurrency industry. During this time, I have supported users on trading platforms by assisting with API integrations, troubleshooting technical issues, resolving account and security concerns, and analyzing trading bot performance. I regularly handled complex cases involving API key connections, statistical reporting, and performance diagnostics, helping clients understand their trading data and system behavior. My experience allows me to effectively bridge the gap between technical teams and end users while delivering clear guidance and high-quality support.