Crypto-native Specialist with 4+ years of experience in high-volume FinTech and Web3 environments (OKX, Bybit). Specializes in Tier 3 troubleshooting, using SQL and Python to diagnose complex logic errors, analyze API failures, and resolve account-level discrepancies. Proven track record of reducing escalation rates by 30% through rigorous root cause analysis. Leveraging a dual university degree background in Systems Analysis and Psychology.
| Period | Title | Company |
|---|---|---|
| Jan 2022 to Apr 2023 | Customer Support Specialist | Hidden |
| Apr 2023 to Dec 2023 | Senior Customer Support | Hidden |
| Dec 2023 - onboing | Learn and Development & QA Specialist | Hidden |