Web3 Talent

I started my journey in crypto through a curiosity about decentralized systems and their potential to reshape finance, but it truly became real when I joined Kraken as part of their global Customer Support team. Working at one of the most respected and security-focused exchanges in the world, I learned what it takes to deliver world-class support in a 24/7, high-stakes environment where precision, empathy, and fast thinking are key.

At Kraken, I handled a wide range of user needs — from account verification and security concerns to guiding users through their first trades — across multiple channels including chat, email, and voice. I also worked cross-functionally, providing user feedback to internal teams to help improve processes and enhance the product experience.

What makes me great is my mix of technical understanding, human-centered communication, and adaptability under pressure. I thrive in fast-moving, global teams, and I’m passionate about helping people feel safe and confident as they navigate crypto. I’m fluent in English and Spanish, and I bring a sharp eye for detail, a proactive mindset, and a deep respect for the mission of financial freedom that drives the Web3 space.