Client Engagement & Customer Support Specialist

I started my journey in crypto through a curiosity about decentralized systems and their potential to reshape finance, but it truly became real when I joined Kraken as part of their global Customer Support team. Working at one of the most respected and security-focused exchanges in the world, I learned what it takes to deliver world-class support in a 24/7, high-stakes environment where precision, empathy, and fast thinking are key.

At Kraken, I handled a wide range of user needs — from account verification and security concerns to guiding users through their first trades — across multiple channels including chat, email, and voice. I also w...