Customer support

I have nearly six years of experience in customer service, helping people solve their problems and making sure they have a smooth experience. In my past jobs at WazirX, Cifdaq and Amazon, I handled customer questions through email, calls, chats and social media and even escalation queries. I helped customers with updates, security cases in regard to 2FA, email ID change, mobile number change and KYC changes and transaction issues where users are facing issue with crypto and INR deposits/withdrawals. I have also trained new team members and helped improve the way support team works. I enjoy assisting customers, solving problems and making thin...