Web3 Talent
@ale_gio
Dynamic Customer Success & Experience Leader | Enterprise Growth Strategy (€20M+ Portfolio, 475% Efficiency) | Global Team Development | 5 Languages
@ale_gio
Very dynamic and results-driven Customer Success Leader with proven expertise in onboarding optimization, customer lifecycle management, and B2B relationship development across global markets. Track record of reducing implementation times by 80%, increasing customer retention by 57%, and driving revenue growth of 40%+ year-over-year. Successfully managed €20M+ client portfolio while maintaining 97% CSAT rates. Multilingual professional (5 languages) with experience leading international teams across multiple continents.
STRATEGIC ACHIEVEMENTS: Client Onboarding Transformation: Reduced implementation time from 10 to 2 days while increasing ...
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Member since February 2025