Incident Management Specialist

I’m a problem-solver who thrives in chaos—starting as a junior web designer, I taught myself to integrate payment gateways overnight to meet client deadlines. At Technosoft, I streamlined e-commerce inventory systems, cutting query resolution time by 40% for 200+ sellers. My grit earned me a promotion at inDrive, where I now lead incident investigations and a machine learning project that boosted automated issue detection by 30%. Beyond code, I’ve mentored 15+ juniors in troubleshooting and communication. What makes me great? Turning technical complexity into simplicity—and proving hard work does outshine shortcuts....