Customer Service Executive

I’m a customer support professional with over four years of experience supporting North American customers across large, high-volume environments like Amazon and Wipro. I’ve worked extensively in chat and email support, handled complex customer issues, and consistently met quality and performance standards. Over time, I also took on acting SME responsibilities, helping new hires ramp up and supporting teammates with process clarity and escalations.

What makes me effective is my ability to stay calm, structured, and empathetic in fast-paced situations. I focus on understanding the real problem, communicating clearly, and resolving issues with...