Support IT HelpDesk 100% Remote

Professional IT Technician with 11 years of experience, I am seeking a position with a dynamic company that offers a 100% remote customer experience. With 8 years of experience with ITIL, Google IT Support, CISCO certifications, I have developed a solid expertise in managing network issues, deploying and configuring new applications, installing new hardware and resolving user issues. I am a good communicator and trainer and am known for my ability to dissect complex ideas and explain them in understandable terms. As a hotline support technician, I receive calls and emails from customers and record their requests in order to direct them to a s...