Community Manager

Results-driven Head of Support with 8+ years of experience building and managing customer support departments.

Skilled in establishing 24/7 support systems, creating comprehensive knowledge bases, and driving customer satisfaction through streamlined processes and effective client engagement.

Demonstrated success in reducing churn rates, serving high-profile B2B and B2C clients, and leading cross-functional teams to surpass KPIs.

Fluent in English (C2), Russian (native), and German (B2) with strong analytical skills and a commitment to excellence in support leadership....