I didn’t start in crypto, I started in call centers.
For a few years I was the person on the phone with angry customers, trying to fix problems I hadn’t caused and explaining things in a way that actually made sense to them. From there I moved into IT helpdesk and I’ve spent the last four years as a senior technician, supporting global teams on macOS and Windows, dealing with tickets all day, digging into logs and tools like Okta, Google Workspace, Jamf, Intune, Jira and ServiceNow.
At the same time, I fell down the crypto rabbit hole. I started trading, then got obsessed with understanding what was really happening on-chain: reading block explorers, following fund flows between wallets, CEXs and DEXs, and helping friends move funds safely and avoid obvious scams. I’m now the “crypto guy” in my circle – whenever a transaction looks weird or someone panics about a failed transfer, I’m the one they send the hash to.
What makes me great is that I genuinely like being in the middle of users + technology + data. I’m patient, I don’t get scared by frustrated people, and I enjoy taking a messy situation, looking at the actual transactions or logs, and turning that into a clear, honest explanation. I’m based in Colombia (UTC-5), fluent in Spanish and English, and I’m actively looking for roles where I can mix my support background with Web3, especially in community support, operations or security/transaction monitoring.