Over 3 years of progressive experience in the iGaming and FinTech industries, growing from Support roles to Head of Support. Skilled in building and leading teams, setting up CRM systems, and developing workflows from scratch. Strong background in operations, support management, and cross-team coordination, with ambition to grow further into Project Management.
| Period | Title | Company |
|---|---|---|
| Mar 2023 to Oct 2023 | Support Agent | Hidden |
| Oct 2023 to Jun 2024 | QC Agent | Hidden |
| Jan 2025 to Apr 2026 | Support Agent | Hidden |
| Jun 2024 to May 2025 | Supervisor Support | Hidden |
| May 2025 to Jan 2026 | Team Lead Support | Hidden |
| Jan 2026 to Jun 2026 | Team Lead Support | Hidden |