ADVANCED SPECIALIST IN PROJECT OPERATIONS & SUPPORT

I’ve spent the last three years growing in the iGaming and FinTech industries, starting from Support and progressing to Head of Support. This path gave me a strong understanding of player behaviour, support operations, VIP engagement, and cross-team coordination. I’ve built workflows, trained teams, implemented CRM systems, and managed complex escalations — always focusing on structure, efficiency, and player satisfaction.

What makes me great is my ability to combine operational thinking with hands-on execution. I can take ownership of processes, improve them, and keep communication clear across product, risk, VIP, and support teams. I’m rel...