Customer Support Specialist

Experienced Customer Support Specialist with a strong background in the iGaming industry. For the past 6 months, I have been part of the support team at First Casino Ukraine, handling a high volume of inquiries (120+ chats per shift).

I am highly proficient in managing 12-hour shifts and maintaining high performance under pressure. My core expertise includes working with CRM systems, LiveChat, and Slack for internal communications. I have a solid understanding of casino operations, player psychology, and technical troubleshooting. Dedicated to providing fast, accurate, and empathetic support to ensure a premium user experience....