Durgesh Kumar Jha Bangalore, India 9353986862 | Dear Hiring Manager, With over 17 years of IT management experience, including 2+ years as an IT Shift Manager in the iGaming sector at Sportserve, I bring a proven track record in leading teams, resolving critical incidents, and ensuring seamless operations in high-pressure environments. Recently I have been working with a Japanese Startup AIM , As an Analyst I have Researching about how AI can be integrated with DAO in traditional areas. In my role at Sportserve, I successfully managed global SLA performance, coordinated maintenance schedules, and implemented processes to enhance operational efficiency. My ability to monitor application releases and escalate technical issues ensured continuous service delivery, a skill critical in the fast-paced iGaming industry. Collaborating with cross-functional teams and senior management, I built a reputation for driving performance while maintaining a focus on innovation and customer satisfaction. Highlights of my qualifications include: • Expertise in managing IT infrastructure, including Windows servers, SQL , MySQL databases, and network systems. • Leadership experience in supervising NOC operations at Equiniti India, where I introduced automation tools like New Relic and SolarWinds to optimize team productivity. • A strategic and hands-on approach to problem-solving, team leadership, and incident management, supported by an MS in IT and ongoing certification in IT Project Management. I am passionate about fostering collaborative environments, leveraging technology to meet business objectives, and driving success in the dynamic iGaming landscape. I am confident my experience aligns with Company’s goals and that I can contribute to maintaining the highest standards of operational excellence. I would welcome the opportunity to discuss how my skills and experience can benefit your team. Thank you for considering my application, and I look forward to the possibility of contributing to Company’s success. Sincerely, Durgesh Kumar Jha