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Durgesh Kumar Jha Bangalore, India 9353986862 | Dear Hiring Manager, With over 17 years of IT management experience, including 2+ years as an IT Shift Manager in the iGaming sector at Sportserve, I bring a proven track record in leading teams, resolving critical incidents, and ensuring seamless operations in high-pressure environments. Recently I have been working with a Japanese Startup AIM , As an Analyst I have Researching about how AI can be integrated with DAO in traditional areas. In my role at Sportserve, I successfully managed global SLA performance, coordinated maintenance schedules, and implemented processes to enhance operational...