Experienced Team Leader with a 10-year history of guiding teams and clients with clear, concise direction. Passionate about driving continuous improvement by revamping operational workflows and training frameworks, ultimately maximizing service efficiency and satisfaction.
| Period | Title | Company |
|---|---|---|
| 2023-06 – Present | Senior Officer / Team Leader | Hidden |
| 2023-01 – 2023-04 | Team Leader | Hidden |
| 2021-10 – 2022-07 | Subject Matter Expert / Escalation Team | Hidden |
| 2018-10 – 2021-10 | Subject Matter Expert / Escalation Team | Hidden |