Web3 Support & On-Chain Operations Specialist

Detail-oriented Web3 and Technical Support Specialist with 5+ years of experience resolving complex user issues across blockchain and traditional tech environments. Proven expertise in on-chain transaction tracing, wallet and contract analysis, cross-chain troubleshooting, and DeFi processes (staking, bridging, swaps). Strong background in remote technical support, customer success, and community management, with a track record of improving user satisfaction through accurate, timely, and well-documented solutions. Adept at working independently in remote-first teams, collaborating with technical stakeholders, and maintaining high standards fo...