Customer Success Lead

I'm a results-driven Customer Success Leader with over 7 years of experience transforming customer service into a strategic growth driver. I started at the grassroots level, handling support tickets and chats, and steadily rose to leading large teams, building support systems from scratch, and managing complex operations for top crypto platforms like CoinDCX and KoinX.

What sets me apart is my ability to balance empathy with efficiency. Whether I’m leading 50+ agents or speaking directly with a high-value client, I focus on understanding pain points, delivering solutions, and driving long-term satisfaction. I’ve successfully implemented CRM ...