Web3 Talent

Beijing Joyme Technology Co., Ltd.
Operations Specialist/Customer Solutions 2019.8--2024.8 (Working Aboard In US 2022.7-2022.9) Operations Specialist: 1.Responsible for interfacing with high-level users (including returning users) and streamers in the US region, providing professional answers , and achieving recharge promotion goals. Collect and organize user feedback through community. Find out user recharge reasons to establish effective follow-up mechanisms and strategies. Enhance the efficiency and capability of the team in resolving issues. 2.Based on recharge amounts to implement tiered user management. Set basic reward rules and regulations for different tiers of users and promptly distribute virtual items as rewards . 3. Sort out user consumption habits, make optimizations and adjustments timely . Follow up with high-level users and streamers to promote events. Customer Solutions： 1.Help users with their questions on tickets,email, Whatsapp and Instagram. 2.Reach out to high recharge users , users with high historical recharge or users who suddenly stop recharging using DM and Whatsapp. 3.Collect user needs, suggestions, and complaints, and provide feedback to relevant departments. 4.Manage the outsourced customer service team. Self-Evaluation I am familiar with overseas customer service and operations. I possess service awareness, excellent communication skills, adaptability, and stress resilience. I am fluent in English and familiar with the cultures of English-speaking countries. I have work experience in the US office, with a USA B1/B2 visa. Through years of experience in user operations, I have developed a user-centric perspective and a deep understanding of users' genuine needs.