I am a Customer service and escalation specialist with over 5 years of experience, including high-impact support roles in fintech and the Web3 space. Handled complex case resolutions for Coinbase via Accenture, providing expert-level support in crypto transactions, account issues, and security concerns. Tech-savvy, crypto-enthusiastic, and well-versed in using CRM and ticketing tools like Salesforce, Notion, Trello, and JIRA. Currently seeking a remote customer support role in a Web3 or tech-forward company.
| Period | Title | Company |
|---|---|---|
| Apr 2024 – Mar 2025 | Resolution Desk Specialist | Hidden |
| Jan 2022 – Dec 2023 | Case Manager / Escalation & Loyalty | Hidden |
| Jul 2019 – Dec 2021 | Client Support Representative | Hidden |
| Sep 2017 – Jun 2019 | Revenue Management Specialist | Hidden |
| 2012 – 2013 | Data Encoder | Hidden |
What do you call a smart contract that’s always late? A delayed transaction!