Luis here - over 10 years of XP in customer-facing roles (always in tech) from executive to customer support, my enjoyment and fullfilment is always providing customers with the best journey with MAX satisfaction; it doesn't matter the position! Thriving in account management and CS at the moment and do not wish to roll back (unless for leadership roles). Customer centricity is not only about answering questions; its mostly about ripping your heart off and handing it out to the clients! Relationships facilitate communication and bring LOYALTY, which is something I deeply believe in, especially with my customers, resulting in increasing REVENUE! $$$$. 5 stars for dealing with issues, and if I don't know how to solve them, I'll surely find a way or someone who does! Customers in my hand don't feel pain, and if they do, I'll manage to heal it in a blink!