Web3 Talent

I am a passionate lifelong learner and a dedicated professional in the tech and customer support world. At Moralis Web3, in my journey as a Customer Support Manager, I've led a team that achieved over 7,000 5-star reviews on Trustpilot. Achieving consistent results of 98% CSAT scores and a 1-hour FRT across our entire suite of Moralis SaaS products, including Moralis Money, Moralis Blockchain Academy, and Moralis Web3.

In 2022, we successfully secured a Series A funding of $40M from Coinbase Ventures, a milestone that provided us with the resources needed to substantially expand our team. This funding enabled us to grow our support team to 10 dedicated agents. During that time, my focus was on seeking ways to optimize processes, improve onboarding for new members & enhance customer experience.

I thrive in the dynamic startup environment, adept at wearing multiple hats and quickly adapting to change. I'm passionate about fostering growth and creating a robust, collaborative culture in a remote, multinational team.

My approach emphasizes transparency, feedback, and iteration, encouraging initiative and resilience in the face of challenges.