Customer Support, Community Manager

I am a passionate lifelong learner and a dedicated professional in the tech and customer support world. At Moralis Web3, in my journey as a Customer Support Manager, I've led a team that achieved over 7,000 5-star reviews on Trustpilot. Achieving consistent results of 98% CSAT scores and a 1-hour FRT across our entire suite of Moralis SaaS products, including Moralis Money, Moralis Blockchain Academy, and Moralis Web3.

In 2022, we successfully secured a Series A funding of $40M from Coinbase Ventures, a milestone that provided us with the resources needed to substantially expand our team. This funding enabled us to grow our support team t...