Team Lead

My leadership journey is marked by a series of strategic initiatives and hands-on management experiences across various LOBs, includes; Inbound, Outbound, Email Support, Content Moderation, Fraud and Risk Management, and Online Reputation Management. I have successfully led teams by applying ACPT analysis, the 5 Whys technique, Root Cause Analysis & Action planning, and Six sigma lean methodology. Key achievements include: • Handled a team size of 50+ during Covid remotely with 0% attrition. • One of my proudest achievements was leading a project MR (Multiple returns of orders), which resulted in a decrease the order returns by 5%. This exper...