Client Services/Social Media Manager

Past companies: Kraken Exchange, AirBnb

I'm a highly experienced customer service manager known for delivering high-end customer experiences.

At Kraken, I held a leadership position in client engagement, overseeing a dynamic Live Chat team. I took pride in building and scaling the team from 5 to 165 agents, exceeding performance targets consistently.

I also implemented efficient chatbot solutions and standardized response strategies, ensuring seamless operations across the department. Additionally, I provided invaluable support to VIP/VVIP clients globally, collaborating closely with the account management team. 

I also took on responsi...