@nanthan
Customer Success | Strategic Account Manager | Revenue Growth & Retention | B2B SaaS & Fintech |Aviation & Travel
Customer Success and Strategic Account Manager with 12+ years driving revenue and retention for complex enterprise B2B portfolios across aviation, fintech and regulated financial services. Experienced in full-cycle contract management, data-driven revenue growth and commercial negotiation, with a track record of 90%+ client retention. Multilingual across English, Bahasa Malay, Bahasa Indonesia and Tamil, with experience engaging international decision-makers across Asia Pacific and EMEA.
| Period | Title | Company |
|---|---|---|
| 2023-11 – Present | Director and Founder | Hidden |
| 2023-04 – 2023-10 | Customer Service Specialist | Hidden |
| 2022-03 – 2022-12 | Customer Service Administrator | Hidden |
| 2013-06 – 2020-12 | Customer Services Manager — Account Management | Hidden |
| 2012-09 – 2013-06 | Account Coordinator | Hidden |
| 2011-01 – 2012-08 | Business Development Executive | Hidden |
| 2007-05 – 2009-03 | Reservations & Support Specialist | Hidden |
An elephant and an ant decide to rob a bank together. Suddenly, they hear the police sirens wailing outside. The ant turns to the elephant and whispers, "Quick, hide behind me! They won't see you!