Operations and customer service professional with 5+ years of experience across fintech, crypto, and mobility. I have built scalable processes, coordinated cross-functional teams, and improved service delivery in fast-paced, remote environments. Experienced in training, knowledge management, and KPI/OKR implementation to boost team performance and operational efficiency. Fluent in English, French, and Arabic, I co-founded a small startup that now operates independently, freeing me to fully focus on new challenges and experiences.