Product Support & Onboarding Specialist | Blockchain & Web3

Hello, I am -----!

Passionate about Web3, Crypto, and Blockchain. Strong background in Support, Product, and Operations. I bridge the gap between users and product by ensuring seamless onboarding, optimizing customer interactions, and creating structured documentation. Experienced in turning user feedback into actionable product improvements and streamlining communication for better user experience.

What I do best:

1. Optimize customer support workflows & improve customer satisfaction (Zendesk, Slack, Telegram)
2. Create clear, user-friendly documentation (FAQs, knowledge bases) for seamless onboarding
3. Analyze user feedback & implement p...