Support Specialist with team lead experience and a background in Applied Linguistics. Skilled in Tier 1/2 support, user verification, crypto transaction tracking, and ticket escalations. Experienced in onboarding agents, reviewing response quality, and managing active Telegram support channels. Fluent in Ukrainian, Russian, and English B2.
| Period | Title | Company |
|---|---|---|
| 2026-01 – 2026-07 | Social Media & Account Manager | Hidden |
| 2025-04 – 2025-10 | Customer Support Team Lead & Operations Specialist | Hidden |
| 2023-05 – 2023-11 | Technical & Customer Support Specialist | Hidden |