One of the highlights of my time at ConsenSys was representing MetaMask at Web3 conferences around the world.
In addition to my day-to-day work supporting MetaMask users, I had the opportunity to work at IRL events including Devconnect in Buenos Aires, ETHCC in Cannes, and Devcon in Bangkok.
At these conferences, I helped onboard users to the MetaMask Debit Card, answered product questions, explained wallet security best practices, and connected with people from across the Ethereum and Web3 ecosystem.
What I enjoyed most was taking complex technology and making it feel approachable. Whether I was helping a new user understand self-custody, troubleshooting a wallet issue, or explaining how MetaMask products fit into everyday use, the goal was always the same: build trust, educate users, and help people feel confident using Web3 tools.
As I explore my next opportunity, I’m especially interested in roles where I can continue combining technical support, customer success, security awareness, user education, and product onboarding.
Open to opportunities in:
• Technical Support • Customer Success • Trust & Safety • Security Operations • Fraud / Risk Operations • Web3 / Blockchain Support • Technical Onboarding
| Period | Title | Company |
|---|---|---|
| Apr 2022 to Jun 2026 | Senior Help Desk Agent | Hidden |
| Jan 2013 to Feb 2020 | English Teacher | Hidden |