Web3 Talent

@overgroun

Senior Help Desk Agent

Active over a week ago
🌱 Member since July 2026

One of the highlights of my time at ConsenSys was representing MetaMask at Web3 conferences around the world.

In addition to my day-to-day work supporting MetaMask users, I had the opportunity to work at IRL events including Devconnect in Buenos Aires, ETHCC in Cannes, and Devcon in Bangkok.

At these conferences, I helped onboard users to the MetaMask Debit Card, answered product questions, explained wallet security best practices, and connected with people from across the Ethereum and Web3 ecosystem.

What I enjoyed most was taking complex technology and making it feel approachable. Whether I was helping a new user understand self-custody, troubleshooting a wallet issue, or explaining how MetaMask products fit into everyday use, the goal was always the same: build trust, educate users, and help people feel confident using Web3 tools.

As I explore my next opportunity, I’m especially interested in roles where I can continue combining technical support, customer success, security awareness, user education, and product onboarding.

Open to opportunities in:

• Technical Support • Customer Success • Trust & Safety • Security Operations • Fraud / Risk Operations • Web3 / Blockchain Support • Technical Onboarding

Video Introduction

Languages & Skills

🗣️English
🚀 In crypto since 2020
Open to Relocation
Open to Full-time
Open to Part-time
Remote
Accepts Fiat
Accepts Crypto

Work History

PeriodTitleCompany
Apr 2022 to Jun 2026Senior Help Desk AgentHidden
Jan 2013 to Feb 2020English TeacherHidden

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