Senior Support Manager

Web3 Talent

@prosperkposi

My extensive experience in customer support, particularly in the P2P and tech industry, combined with my passion for delivering exceptional service, makes me confident in my ability to contribute effectively to your team.

In my current role as a P2P Customer Support Specialist at LATOKEN, I have consistently achieved a customer satisfaction rate of 98% or higher on a monthly basis. I take pride in resolving customer issues and concerns promptly and efficiently, resulting in a 25% decrease in customer churn and a 15% overall increase in customer satisfaction ratings. Moreover, I successfully managed a survey project that enhanced communicatio...

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Active over a week ago
πŸ—£οΈEnglish
πŸš€ In crypto since 2013
🌱 Member since July 2024
Bash
Accepts Crypto
Accepts Fiat
Open to Relocation
Open to Full-time
Open to Part-time
Remote

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Member since July 2024