Operations Manager

I started working with costumer support, having 3+ years of customer-facing experience in finance, tech, and crypto, being a top performer and improving client satisfaction. My role during the last two years was as an Operations Manager in Medellín for World (Previously Worldcoin). I got the experience of training new operators and supervisors, as well as managing budgets and users' flow in order to increase capacity while giving great and personalized attention to each customer. This, while mantaining communications and relations with the main team, keeping locations with up-to-date branding and compliance with local regulations....