Web3 Talent

Professional Summary
Experienced with over four years in social media management and customer support, specializing in digital communication and user engagement. Adept at creating compelling content, resolving client issues with empathy, and building online communities. Passionate about the crypto space and eager to contribute to Web3 projects that value clarity, creativity, and decentralized collaboration. Open to remote roles with crypto-based compensation.

Work Experience

Social Media Manager & Customer Support Specialist
Freelance / Remote | 2020 – Present

• Managed social media accounts for crypto and tech startups across Twitter, Telegram, and Instagram
• Designed engaging visuals and campaigns using Canva and Adobe tools
• Responded to customer inquiries via chat and email, maintaining high satisfaction rates
• Created FAQs, tutorials, and onboarding guides for new users
• Collaborated with marketing teams to align messaging with brand voice

English Language Instructor
Private Tutoring | 2016 – 2025

• Delivered personalized English lessons to students of varying levels
• Specialized in business English and conversational fluency
• Developed lesson plans and digital materials for remote learners

Skills

• Social Media Strategy & Content Creation
• Customer Support (Live Chat, Email, Helpdesk)
• Transcription & Text Conversion
• Tools: Canva, Adobe Creative Suite, ChatGPT, Notion, Grammarly
• Crypto Literacy: Wallets, Tokens, Basic Blockchain Concepts
• Languages: English (Fluent)