Sr customer service executive & HR administrator

My professional journey actually started in HR operations, where I was responsible for onboarding employees, documentation compliance, and maintaining accurate records. That role taught me process discipline, confidentiality, and how important proper documentation is for an organization to function smoothly.

After that, I moved into customer operations for a U.S.-based healthcare client. There I handled high-volume cases involving orders, payments, insurance eligibility, and escalations. Many situations required me to investigate issues, verify customer details, and decide the correct action while following company policies and service-level...