I am a Customer Support and Fraud Operations Specialist with 3+ years of experience in fintech and cryptocurrency platforms. I have handled high-volume global support (80–100+ interactions daily), specializing in crypto and fiat transactions, KYC verification, AML compliance support, and payment dispute resolution.
I have worked with international trading platforms supporting clients across chat, email, and CRM systems, resolving deposits, withdrawals, verification cases, and escalation-sensitive issues while maintaining SLA and compliance standards.
Fluent in English, Portuguese, and Spanish, I support global users efficiently across time zones. I am detail-oriented, compliance-aware, and comfortable handling complex financial cases in fast-paced remote environments.
Open to global remote opportunities in crypto, fintech, KYC, fraud, and customer success.
Why do crypto support agents never panic? Because they always know how to handle volatile situations.