Customer Support & Fraud Operations Specialist

I am a Customer Support and Fraud Operations Specialist with 3+ years of experience in fintech and cryptocurrency platforms. I have handled high-volume global support (80–100+ interactions daily), specializing in crypto and fiat transactions, KYC verification, AML compliance support, and payment dispute resolution.

I have worked with international trading platforms supporting clients across chat, email, and CRM systems, resolving deposits, withdrawals, verification cases, and escalation-sensitive issues while maintaining SLA and compliance standards.

Fluent in English, Portuguese, and Spanish, I support global users efficiently across time ...