
@theflorglyph
Crypto Account Manager | Web3 Client Support | CEX / DeFi | Community & Retention
I entered crypto in 2020 and have been actively involved in trading, ecosystem participation, and user support since then. My background combines hands-on market experience (spot trading, P2P, CEX platforms, DeFi participation) with client-facing operational work inside digital projects.
On the trading side, I worked with spot markets (achieved +300% portfolio growth within 3 months during one cycle), participated in token activities, drops, and DeFi mechanics. I have experience with Bybit, OKX, Bitget, MEXC, Coinbase, BingX and other exchanges. Futures trading is not my focus — I prioritize structured risk and long-term logic.
Beyond personal trading, I’ve supported users inside crypto environments — explaining exchange mechanics, onboarding processes, P2P operations, transaction flows, and participation in token activities. I’ve also provided private mentoring in copy-trading strategies on Solana-based ecosystems.
Professionally, I worked within a digital subscription-based agency environment where I handled client support, retention, VIP communication, and CRM workflows. I processed high volumes of chat-based interactions daily, worked with KPI-driven systems, optimized communication templates, and contributed to revenue growth and client lifetime value.
My stack includes: CRM systems (amoCRM and internal tools), Google Sheets, Excel, Notion, Discord, Telegram (including bot logic), analytics reporting, and structured communication workflows.
I am comfortable in: • CEX / DeFi user support • P2P flow explanations • Community communication • Client retention & lifecycle management • High-volume chat environments • KPI-driven operations
I combine crypto-native understanding with structured operational discipline and communication psychology.
Currently open to Web3 roles in client support, account management, retention, community, or crypto operations.
| Period | Title | Company |
|---|---|---|
| Apr 2024 to June 2025 | Chat Support & Client Success Specialist | Hidden |
| Jan 2023 to May 2024 | Crypto Account Manager / Web3 Client Support Specialist | Hidden |
| Dec 2021 to Feb 2026 | Copywriter / Content Manager / Editor | Hidden |