Crypto Account Manager | Web3 Client Support | CEX / DeFi | Community & Retention

Web3 Talent

@theflorglyph

Crypto Account Manager | Web3 Client Support | CEX / DeFi | Community & Retention

Active over a week ago
🌱 Member since January 2026

I entered crypto in 2020 and have been actively involved in trading, ecosystem participation, and user support since then. My background combines hands-on market experience (spot trading, P2P, CEX platforms, DeFi participation) with client-facing operational work inside digital projects.

On the trading side, I worked with spot markets (achieved +300% portfolio growth within 3 months during one cycle), participated in token activities, drops, and DeFi mechanics. I have experience with Bybit, OKX, Bitget, MEXC, Coinbase, BingX and other exchanges. Futures trading is not my focus — I prioritize structured risk and long-term logic.

Beyond personal trading, I’ve supported users inside crypto environments — explaining exchange mechanics, onboarding processes, P2P operations, transaction flows, and participation in token activities. I’ve also provided private mentoring in copy-trading strategies on Solana-based ecosystems.

Professionally, I worked within a digital subscription-based agency environment where I handled client support, retention, VIP communication, and CRM workflows. I processed high volumes of chat-based interactions daily, worked with KPI-driven systems, optimized communication templates, and contributed to revenue growth and client lifetime value.

My stack includes: CRM systems (amoCRM and internal tools), Google Sheets, Excel, Notion, Discord, Telegram (including bot logic), analytics reporting, and structured communication workflows.

I am comfortable in: • CEX / DeFi user support • P2P flow explanations • Community communication • Client retention & lifecycle management • High-volume chat environments • KPI-driven operations

I combine crypto-native understanding with structured operational discipline and communication psychology.

Currently open to Web3 roles in client support, account management, retention, community, or crypto operations.

Languages & Skills

🗣️English, Russia
🚀 In crypto since 2020
Accepts Crypto
Accepts Fiat
Open to Full-time
Open to Part-time
Remote
Open to Relocation

Work History

PeriodTitleCompany
Apr 2024 to June 2025Chat Support & Client Success SpecialistHidden
Jan 2023 to May 2024Crypto Account Manager / Web3 Client Support SpecialistHidden
Dec 2021 to Feb 2026Copywriter / Content Manager / EditorHidden
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