The first time I encountered Bitcoin was in 2013-2014, when a friend of mine studying Informatics was "mining it on the deep web," as he put it, on his school laptop at his apartment desk workspace. He explained it was digital money and I scoffed and said "that sounds made up, and money is already digital." Ten years later, here I am...a 100% self-taught crypto user, investor, and trader from zero previous knowledge or experience in financial markets.
Before I started learning about crypto, I worked as customer service professional, collecting fourteen years of experience and wisdom in diverse industries, providing curated assistance to my clients and customers. My ability to communicate complex concepts in a clear and approachable manner has allowed me to build trust and create positive relationships with clients, customers, and colleagues, helping to maintain customer satisfaction, retention, and workplace harmony.
And having been an active participant in the cryptocurrency community for four years, I have unfortunately encountered numerous incidents of poor customer service, where responses were slow, unhelpful, or entirely negligent. These negative experiences made me realize how important it is to provide exceptional, accessible service to users who are often new to the world of crypto or facing technical challenges like I found myself many times.
I am passionate about helping raise the customer service standard in the crypto industry, ensuring that users feel valued and supported throughout their experience, especially since it's their hard-earned money that is at stake.
Parallel lines have so much in common... It’s a shame they’ll never meet :\