Quality Analyst

I started my journey in customer support in 2021, working with top fintech and crypto companies like Coinbase and Revolut. Handling complex transactions, resolving user issues, and optimizing support processes have sharpened my problem-solving and analytical skills. Over time, I transitioned into quality analysis, where I focus on improving service efficiency, customer satisfaction, and process scalability. What makes me great is my ability to adapt, find solutions quickly, and create systems that enhance both customer experience and operational performance. I thrive in fast-paced environments and bring a results-driven approach to everything...