
@williamb
Strategic Account Executive, Client Partner, Implementation Manager, Developer Relations
I've spent a decade as the person institutional clients call first.
That sounds simple until you've done it. In commercial insurance, being the primary point of contact means owning a relationship where the stakes are financial and immediate, the subject matter is dense, and the person across from you usually doesn't want to think about it at all. My job has been to make it make sense — and then to be right. I onboard accounts, drive adoption, catch problems months before the client feels them, negotiate renewals, and find