Customer Support Specialist

As a dedicated and results-driven Customer Service Team Lead & Community Manager at SuperEx since September 2022, I have been instrumental in overseeing comprehensive customer support operations and fostering robust online communities. My core responsibilities include managing a multilingual support team across platforms like Zendesk, Discord, Telegram, and Twitter, where I have successfully led the handling of over 100,000 customer inquiries, tickets, and emails. I excel in providing efficient technical support, resolving disputes, and ensuring stringent verification processes for user security.

I am adept at data analysis, producing weekly...