Support Specialist

I am a results-driven Fintech Support Specialist with deep expertise in cryptocurrency, trading platforms, and technical problem-solving. I have a proven track record of delivering exceptional customer service and optimizing workflows, including managing JIRA ticketing systems to enhance operational efficiency. My skill set extends to resolving complex queries and driving seamless user experiences, evidenced by a 90% first-contact resolution rate from previous roles. In addition, I leverage my technical expertise to design and implement AI-powered chatbots and comprehensive knowledge bases, which streamline support processes and empower user...