Based in the Swiss Crypto Valley, SMART VALOR is a Blockchain startup set to enable borderless crypto finance. We are building a decentralized, communitybased marketplace for tokenized alternative investments. Having been named by Forbes as one of, âEurope's 10 Most Exciting Technology SMEs For 2018â--we couldnât be more excited about what the future holds. Smart Valor is looking for an Operations Manager with a proven experience in the industry, who will help us during the setup of the internal operations of the Crypto Exchange
Responsibilities
- Setting up internal operations of Crypto Exchange
- Undertake regular financial reviews
- Implement policies regarding regulatory requirements (Compliance Procedures) to effectively identify and manage the key risks
- Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
- Develop a trusted advisor relationship with key accounts
- Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions
- Strive to make your teamâs work as efficient as possible by improving or creating processes, automating as much of your work as possible,
- Constantly look for ways to improve our customer service, and handle the process support Requirements
- Experience and knowledge of Cryptocurrencies, Blockchain and trading
- Experience setting up internal operations of Crypto Exchange
- Attention to detail with excellent communication skills and patience
- Ability to troubleshoot and discover answers quickly and effectively
- Capable of working under pressure ⢠Cooperative with strong team spirit and a willingness to motivate your other colleagues on the Customer Support Team ⢠Language skills including but not limited to English, German and French
Listed in: Crypto Jobs, .