Customer Success Specialist

Opportunity

We are looking for a full time Customer Success Specialist to join our quickly growing team. As a member of our small, fast-paced team, you will have huge responsibility for shaping our customer support processes and working directly with CryptoTrader.Tax users to ensure their success in using our software.

You will become an expert on all CryptoTrader.Tax product offerings which will enable you to quickly troubleshoot issues and provide an amazing customer experience to all users.

If you are successful in this role, there is opportunity for additional roles and responsibilities/promotions within the company.

Responsibilities:

• Proactive Outreach: welcome new users to CryptoTrader.Tax, provide delightful, and rapid support to users (mostly through Intercom)

• Boost Retention: help customers with problems in calculating taxes on their cryptocurrency

• Communication: champion the voice of the user in product development

• Troubleshoot: empathize with users, quickly grasp the issues they’re facing, and help them overcome difficulties with the software. Escalate bugs and software improvements to the engineering team

Requirements:

• Excellent written and verbal communication skills

• Fluent and proficient in English

• Experience & Interest in cryptocurrency/blockchain (preferred)

• Highly responsive to customer requests

• Positive attitude and desire to help people

• Entrepreneurial mindset with a bias towards action; desire to get things done in a fast-paced environment

• Sense of humor

Pay/Benefits

• Fully Remote

• Compensation: $20-25/hour (Experience Dependent)

• Incentive Stock Options 

We'd love to talk to you if you think you'd be a good fit!

Listed in: Web3 Jobs, .