Responsibilities
- Deliver outstanding support through live chat, email correspondence and phone support
- Collaborate cross-functionally with Operations and Product to provide accurate answers for our customers
- Serve as an escalation point for high priority request or complex investigations
- Help with customer on-boarding, working closely with Operations and Compliance to collect required documentation and resolve issues
- Be the customer advocate and report bugs, incidents and product feedback
- Write documentation, tutorials and guides for our users and build onto our Help Center
Requirements
- 1-2 years of customer support experience
- Fantastic verbal and writing skills, with an emphasis on clarity
- Strong attention to detail and highly organized
- Ability to work fast, multi-task, and think on your feet in high-pressure and fast-paced situations
- Be empathetic and understanding, go above and beyond to solve customer problems
- Tech savvy, comfortable learning new tools and platforms
- Experience with intercom, Zendesk or other CS management tool is a plus
- Experience in startup experience is a plus
- Interest in blockchain technologies
Perks & Benefits
- Health, dental, and vision benefits for you and your family
- Work From Home
- Computer setup of your choice
- Unlimited paid time off to relax and recharge
- Flexible work hours
- 401(k) plan with corporate matching
- Opportunity to work in a growing startup
Listed in: Cryptocurrency Jobs, .
25k-40k/year
273 applications
Customer Support Rep at Wyre, Inc: FAQ
How much does the Customer Support Rep role at Wyre, Inc pay?
The Customer Support Rep position at Wyre, Inc pays $25k-40k/year. Compensation may vary based on experience and location.
Is the Customer Support Rep role at Wyre, Inc remote?
Yes — Wyre, Inc is hiring this Customer Support Rep as a remote role. You can apply from anywhere unless the listing specifies a region.
Is the Customer Support Rep role at Wyre, Inc full-time or contract?
Wyre, Inc is hiring this Customer Support Rep as a full time position.
How do I apply for the Customer Support Rep role at Wyre, Inc?
You can apply for the Customer Support Rep role at Wyre, Inc directly on this page using the Apply button. Remote candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.