Prime XBT is looking for a reliable, passionate and talented customer support representative to join our team. The support representative will be accountable for driving the resolution of product issues from start to finish, through a documented process, and ensuring the highest level of customer satisfaction. The Product Support Representative will be an asset to the brand and must represent the company in a professional and courteous manner.
Responsibilities:
- Resolve support requests and enhancements that come in through any of our support channels such as email, live chat, social media
- Build reusable code & libraries for future use
- Provide critical feedback and recommendations for process improvement
- Assist in related customer projects, such as financial data entry, maintaining and updating the website customer FAQs, and testing customer support enhancements to the website
Required skills/experience:
- Ability to speak English fluently and one of the following languages: Chinese, Vietnamese, Russian, Korean, Spanish, German, French
- Experienced user of IT products
- Candidates with trading experience preferred
- Excellent communication skills
- Technical aptitude and willingness to learn
Listed in: Cryptocurrency Jobs, .
Customer Support Representative at PrimeXBT: FAQ
Where is the Customer Support Representative role at PrimeXBT based?
The Customer Support Representative role at PrimeXBT is based in London. Check the job description for any remote or hybrid options.
Is the Customer Support Representative role at PrimeXBT full-time or contract?
PrimeXBT is hiring this Customer Support Representative as a full time position.
How do I apply for the Customer Support Representative role at PrimeXBT?
You can apply for the Customer Support Representative role at PrimeXBT directly on this page using the Apply button. London candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.