Wyre is looking for a highly motivated, versatile, and experienced Customer Support Representative. You’ll join our team of industry veterans as you support our growing client base. In this role, you are on the front lines helping document and resolve customer issues. You love problem solving and genuinely care about customer needs. Your core mission is to be the customer advocate, working directly with partners and users to develop relationships, collect feedback, and ensure everything is always running smoothly for them. As the liaison between our customers and product, you will be working closely with engineering, sales, compliance, and payment operations to upkeep our excellent customer experience.
This position reports up to the Customer Success Manager.
Responsibilities
- Deliver outstanding support through live chat, email correspondence and phone support
- Collaborate cross-functionally with Operations and Product to provide accurate answers for our customers
- Serve as an escalation point for high priority request or complex investigations
- Help with customer on-boarding, working closely with Operations and Compliance to collect required documentation and resolve issues
- Be the customer advocate and report bugs, incidents and product feedback
- Write documentation, tutorials and guides for our users and build onto our Help Center
Requirements
- Strong interest in CeFi/DeFi/Crypto <3
- 1-2 years of customer support experience
- Fantastic verbal and writing skills, with an emphasis on clarity
- Strong attention to detail and highly organized
- Ability to work fast, multi-task, and think on your feet in high-pressure and fast-paced situations
- Be empathetic and understanding, go above and beyond to solve customer problems
- Tech savvy, comfortable learning new tools and platforms
- Experience with Intercom, Zendesk or other CS management tool is a plus
- Experience in startup experience is a plus
Perks & Benefits
- An opportunity to build the future and freedom to work wherever you want.
- Fair pay, no matter where you live along with a competitive benefits package.
- Health, dental, and vision benefits for you and your family
- Equity options for all full-time employees
- 401(k) plan with corporate matching
- Computer setup of your choice
- Unlimited paid time off to relax and recharge
- Flexible work hours
- Opportunity to work in a growing startup
Listed in: Cryptocurrency Jobs, .
Customer Support Representative at Wyre, Inc: FAQ
Where is the Customer Support Representative role at Wyre, Inc based?
The Customer Support Representative role at Wyre, Inc is based in . Check the job description for any remote or hybrid options.
Is the Customer Support Representative role at Wyre, Inc full-time or contract?
Wyre, Inc is hiring this Customer Support Representative as a full time position.
How do I apply for the Customer Support Representative role at Wyre, Inc?
You can apply for the Customer Support Representative role at Wyre, Inc directly on this page using the Apply button. Remote candidates are welcome. Applications submitted through CryptoJobsList reach the employer directly.