- Proactive Outreach: welcome new users to CryptoTrader.Tax, provide delightful, and rapid support to users (mostly through Intercom)
- Boost Retention: help customers with problems in calculating taxes on their cryptocurrency
- Communication: champion the voice of the user in product development
- Troubleshoot: empathize with users, quickly grasp the issues they’re facing, and help them overcome difficulties with the software. Escalate bugs and software improvements to the engineering team
- Excellent written and verbal communication skills
- Fluent and proficient in English
- Experience & Interest in cryptocurrency/blockchain (preferred)
- Highly responsive to customer requests
- Positive attitude and desire to help people
- Entrepreneurial mindset with a bias towards action; desire to get things done in a fast-paced environment
- Sense of humor
About CryptoTrader.Tax
CryptoTrader.Tax is a tax reporting platform built to make tax reporting less painful. Users can connect their cryptocurrency exchanges and accounts to automatically pull their transactions into a unified platform that allows for 1-click tax reports. Today, CryptoTrader.Tax has tens of thousands of users all over the world, has processed more than ten billion dollars in cryptocurrency transactions, and has partnered up with some of the biggest tax software companies in the industry like Intuit TurboTax in effort to bring crypto tax reporting into the mainstream. CryptoTrader.Tax is a startup consisting of a young, ambitious, and agile team with a vision of building an essential piece of infrastructure for the future of digital assets.
Listed in: Crypto Jobs, .