👍 Featured Job Opportunity

at CryptoTrader.Tax

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David

December 02, 2020

CryptoTrader.Tax is a tax reporting platform built to make crypto taxes less painful. Users can connect their cryptocurrency exchanges and accounts to automatically pull their transactions into a unified platform that allows for 1-click tax reports.

Today, CryptoTrader.Tax has tens of thousands of users, has processed more than ten billion dollars in cryptocurrency transactions, and has partnered up with some of the biggest tax software companies in the industry like Intuit TurboTax in effort to bring crypto tax reporting into the mainstream.

We're an ambitious, young, and agile team with a vision of building an essential piece of infrastructure for the future of digital assets.

We are looking for a part time Customer Support Specialist to join our team. You will have a large responsibility of shaping our customer support processes, working directly with CryptoTrader.Tax customers to troubleshoot issues, and providing an amazing overall customer experience.

This position will run from roughly end of Dec. - April 20th, 2021 (U.S. Tax Season).

Compensation: $15-20/hr

Hours of working (with some flexibility):

Monday-Wednesday: 5:00 PM - 8:00 PM CST (3 hours)

Thursday: 10:00 AM - 6:00 PM (8 hours)

Saturday: 10:00 AM - 6:00 PM (8 hours)

Responsibilities:

Proactive Outreach: welcome new users to CryptoTrader.Tax, provide delightful, and rapid support to users (mostly through Intercom)
Boost Retention: help customers with problems in calculating taxes on their cryptocurrency
Communication: champion the voice of the user in product development
Troubleshoot: empathize with users, quickly grasp the issues they’re facing, and help them overcome difficulties with the software. Escalate bugs and software improvements to the engineering team

Requirements:

Excellent written and verbal communication skills
Fluent and proficient in English
Experience & Interest in cryptocurrency/blockchain (preferred)
Highly responsive to customer requests
Positive attitude and desire to help people
Entrepreneurial mindset with a bias towards action; desire to get things done in a fast-paced environment
Sense of humor

We'd love to talk to you if you think you'd be a good fit!

About CryptoTrader.Tax

CryptoTrader.Tax is a tax reporting platform built to make tax reporting less painful. Users can connect their cryptocurrency exchanges and accounts to automatically pull their transactions into a unified platform that allows for 1-click tax reports. Today, CryptoTrader.Tax has tens of thousands of users all over the world, has processed more than ten billion dollars in cryptocurrency transactions, and has partnered up with some of the biggest tax software companies in the industry like Intuit TurboTax in effort to bring crypto tax reporting into the mainstream. CryptoTrader.Tax is a startup consisting of a young, ambitious, and agile team with a vision of building an essential piece of infrastructure for the future of digital assets.

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Posted on December 02, 2020