Implementation Consultant
atChronicled.com
Sep 19
At Chronicled, we value an inclusive and diverse environment where technical precision, passion, and curiosity pave the way for collaborative building. We are a customer-centric company that strives every day to build products that solve real business problems with solutions that delight the customer and add exponential value.
We are bringing to life a new paradigm of decentralized network - such as the MediLedger Network - that promises to be the next big wave after centralized SaaS software. The next decade in enterprise software will be defined by our success and leadership.
The team at Chronicled is highly cohesive, driven, and lives by the company values. We are looking for individuals who can bring new ideas and energy to the culture and work with the rest of the team to build a world-class enterprise software company.
As an implementation Consultant, you will leverage your project management skills, knowledge of enterprise systems (e.g. Model N, SAP, Vistex, Microsoft Dynamics, etc) and processes to manage the implementation and integration of Chronicledâs products into our customersâ enterprise environments. Through customer engagements you will gain an understanding of the business requirements and translate that in various forms, such as (e.g. flow charts, architecture diagrams, business requirements documentation, etc.)Â You will partner closely with technical resources to synthesize your findings into a holistic technical solution and implementation plan and will manage the execution of that plan while keeping stakeholders well informed of your progress. Chronicled has established the decentralized MediLedger Network, which connects the pharmaceutical industry and runs mission critical processes. You will be working on the software that connects to and runs the Network. You will be building a cutting-edge platform using the latest technological achievements at the intersection of blockchain, cryptography, distributed computing and network protocols. We're building real blockchain solutions that solve real problems. Come join us!
What you'll do:
- Consult and develop relationships with Chronicledâs Enterprise customers to understand their current state and the critical business objectives driving the implementation of our solution
- Elicit and document business and technical requirements.Â
- Analyze current processes and work with business stakeholders to define âTo Beâ (future state) processes.
- Develop project plans, roadmaps, customer implementation plans, UAT plans, etc. to drive the successful implementation of Chronicledâs solutions in order to achieve the customerâs desired business outcomes
- Install and configure Chronicledâs solutions within our customersâ networks and triage any technical issues that may arise during this process
- Track and drive the resolution of implementation issues, engaging other Chronicled teams as needed (e.g. QA, Engineering, Product, etc.)
- Track implementation delivery across multiple, in-flight projects; create regular project status reports and publish reports to relevant stakeholders
- Work with the Quality Assurance team to develop testing strategies, drive customer testing, and deploy changes within our customerâs multi-tiered, enterprise environments
- Contribute to the development of end user documentation related to implementation-related business process or system changes and provide training as needed to support end users through business process or system change.
- Receive, document and analyze customer feedback about the products and implementation process to identify opportunities for improvementIdentify opportunities to streamline and/or optimize solution delivery and recommend/take actions to capitalize on those opportunities
What you'll need:
- Experience implementing and/or integrating with industry leading enterprise software applications like Model N, SAP, Microsoft Dynamics, Vistex, etc.
- Specific experience with Revenue Management processes and applications preferred
- Experience with Life Sciences industry business processes and applications preferred
- Experience with end to end application development and support tasks, working closely with both functional and technical resources.Â
- Experience gained from performing a functional role such as business analyst and a technical role such as technical analyst/system analyst is highly preferred.
- Ability to analyze and document complex business processes
- High level of proficiency utilizing development, data, and business process analysis tools and techniques (SDLC, Business Process models, data maps, sequence diagramming).
- Experience applying the principles of business and/or systems analysis to small, mid-size or large complex business problems using standard project related tools and techniques.
- Working knowledge of Project Management Tools (Confluence, JIRA, Microsoft Project, SmartSheets, etc.) and standard SQA Tools.
- Strong facilitation skills to elicit requirements from varying personalities across organizations including senior executives and technical resources
- Strong verbal and written communication skills to communicate effectively with clients, team members, and managementExcellent interpersonal and client management skills as well as a positive attitude
- Must be able to manage multiple competing priorities with an ability to shift focus quickly without distraction
- Must be able to manage conflict and work well under pressureMust be technically literate and capable of communicating complex, technical concepts in language appropriate for technical and non-technical audiences alike.
- Bachelorâs degree in information systems, computer science, business administration, or a related field, or equivalent relevant work experience
- Preferred Licenses/Certifications: Project Management Professional (PMP) Certification, PMI Professional in Business Analysis (PMI-PBA) or IIBA Certified Business Analysis Professional (CBAP)
- Proficiency with at least one modern enterprise programming language such as Java, .Net, or JavaScript is highly preferred
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