Operations Manager

Smart Valor is looking for an Operations Manager with a proven experience in the industry, who will help us during the setup of the internal operations of the Crypto Exchange

Responsibilities - Setting up internal operations of Crypto Exchange - Undertake regular financial reviews - Implement policies regarding regulatory requirements (Compliance Procedures) to effectively identify and manage the key risks - Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines - Develop a trusted advisor relationship with key accounts - Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions - Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible, - Constantly look for ways to improve our customer service, and handle the process support Requirements - Experience and knowledge of Cryptocurrencies, Blockchain and trading - Experience setting up internal operations of Crypto Exchange - Attention to detail with excellent communication skills and patience • Ability to troubleshoot and discover answers quickly and effectively • Capable of working under pressure • Cooperative with strong team spirit and a willingness to motivate your other colleagues on the Customer Support Team • Language skills including but not limited to English, German and French

Listed in: Web3 Jobs, .