Payment Operations Lead
At Eco we're challenging existing payment processing models, changing the way money moves for many segments of modern e-commerce. With every new partnership opportunity or product feature, we confront new issues related to payment compliance and liquidity management. Where we interface with cryptocurrency, many of these issues demand new solutions, working in best faith to satisfy legacy compliance frameworks. As our Payment Integrity Manager, you'll be essential in creating risk and compliance strategies that will enable us to launch and grow Eco products globally. You will support our product development efforts internally and also be a point of contact for many of our integration partners and early merchant customers. You will also need to be our resident expert on payment operations within relevant statutory frameworks. We're looking for someone with rigor and who takes ownership by default, with the conviction and creativity to help us build a new type of payment network. We hope it's you!
Why this matters:
Our everyday payment systems are dependent upon financial infrastructure design decades ago. Consumers benefit from rewards programs and new checkout experiences, but in the background money moves the same as ever: through insecure networks that impose unnecessary costs on all of us as they strain to meet the needs of modern commerce.
We started Eco because we know that with the right product strategy, serving the right use cases, cryptocurrency and blockchain finally present a solution for many of our most persistent payment problems. It’s possible to rethink our current payment systems from the ground up. In doing that, we confront several difficult, challenging and impactful problems which will demand solutions in order to build a trusted and ubiquitous payment system to enable commerce for everyone. To achieve our mission and realize our vision, we’ve put together an incredible team and are selectively adding to it.
Eco puts your money back to work for you — creating the first consumer fintech product whose creators are aligned with its users. Financial infrastructure hasn't changed since the 1970s. All we've gotten are shinier products built on the same broken systems.
The Eco App changes that, starting by building the best place to save and spend your dollars. We combine high-yield savings with rewarded spending in a single, compounding balance that's easy to manage. Soon we'll let you pay your bills and put your financial life on autopilot. And through all of this — unlike every other fintech company — we don't skim from you.
That's only possible because we're working to introduce the Eco Currency, a new money built for real people. We believe that cryptocurrencies can fundamentally upgrade traditional money — but that won't happen without widespread distribution and a path to adoption. The Eco App is the first product to provide such a path, beginning with a familiar interface built for US Dollars and slowly building trust as we educate users on the benefits of this new paradigm.
Every day, we're working on difficult and impactful problems which demand solutions at the intersection of technology, product, marketing, and advocacy. To achieve our mission and realize our vision, we’ve put together an incredible team and are selectively adding to it. We hope you’ll consider joining us.
As the Payment Operations Lead at Eco, you will:
- Launch Eco App fraud and transaction risk monitoring system.
- Track critical KPIs, maintain reporting requirements and risk management thresholds as we scale up.
- Help ensure that our products and services stay in continuous compliance with applicable regulations and partner obligations.
- Work with User Support daily to review and authorize requests related to user funds transfer.
- Contribute to product specifications to enable launch of new features.
We’re looking for you if:
- You’re calm under pressure with steadfast user empathy.
- You have amazing attention to detail and organizational skills.
- You pride yourself in your discipline, integrity, and work ethic.
- You have a deep understanding of how to develop and implement compliance-related systems and controls in a high-volume environment.
- You have significant experience managing a compliance reporting or risk monitoring function in the payments or consumer fintech space.
Please note that we are committed to equal employment opportunity regardless of race, background, religion, gender identity, national origin, sexual orientation, age, citizenship status, marital status or disability. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you have a disability or special need that requires accommodation, please feel free to let us know.