Tech Support Engineer - Remote (Europe time zone)

Are you a technical person eager to make a difference? Then this might be the right position for you. We are currently looking for a Tech Support Engineer at Xapo. This full-time position is planned to be REMOTE, but the working hours will be in the European timezone.

RESPONSIBILITIES

• Assist with Tech Support initiatives and daily activities.
• Work on the onboarding and offboarding of employees and vendors. 
• Review cases and provide appropriate solutions to end-users and support of a mixed environment of Windows, Linux and Mac workstations. 
• Troubleshoot problems, document solutions, and work with end-users to fix issues and prevent new ones.
• Analyze end-users’ problems to identify trends and pain-points to drive improvements.
• Be a driving force in identifying improvements in technical support-related processes and work to address any gaps in internal tools and processes. Respond to regulatory requests. 
• Conduct security projects in alignment with Information Security standards to protect the interests of the organization and its clients.

REQUIREMENTS:

• 3–5 years of professional experience in a similar role.
• Proficiency in desktop operating systems (Windows, Mac & Linux), IT applications, and infrastructure.
• Strong problem solving and troubleshooting skills
• Knowledge of security applied to end-users and applications.
• Ability to be self-directed and demonstrate judgment in prioritizing assignments.
• Excellent written and verbal communication skills.
• Commitment to employee satisfaction.

Nice-to-have experience and skills:

• Prior work experience in the banking environment is desirable.
• Work experience administering Amazon WorkSpaces and AWS.
• Work experience administering Google Workspaces (G Suite), Okta and SAML/SSO integrations.
• Work experience administering OpenVPN.
• Work experience administering Slack and Zoom.
• Work experience administering Jira, Confluence, Bitbucket and Github.
• Basic-to-intermediate CLI usage and scripting skills (Bash, Python) are a plus.

OTHER REQUIREMENTS

• A dedicated workspace. 
• A reliable internet connection with the fastest speed possible in your area.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values.

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