Tech Support Engineer - Remote (Europe time zone)
atXapo
Mar 24
Are you a technical person eager to make a difference? Then this might be the right position for you. We are currently looking for a Tech Support Engineer at Xapo. This full-time position is planned to be REMOTE, but the working hours will be in the European timezone.
RESPONSIBILITIES
- Assist with Tech Support initiatives and daily activities.
- Work on the onboarding and offboarding of employees and vendors.Â
- Review cases and provide appropriate solutions to end-users and support of a mixed environment of Windows, Linux and Mac workstations.Â
- Troubleshoot problems, document solutions, and work with end-users to fix issues and prevent new ones.
- Analyze end-usersâ problems to identify trends and pain-points to drive improvements.
- Be a driving force in identifying improvements in technical support-related processes and work to address any gaps in internal tools and processes. Respond to regulatory requests.Â
- Conduct security projects in alignment with Information Security standards to protect the interests of the organization and its clients.
REQUIREMENTS:
- 3â5 years of professional experience in a similar role.
- Proficiency in desktop operating systems (Windows, Mac & Linux), IT applications, and infrastructure.
- Strong problem solving and troubleshooting skills
- Knowledge of security applied to end-users and applications.
- Ability to be self-directed and demonstrate judgment in prioritizing assignments.
- Excellent written and verbal communication skills.
- Commitment to employee satisfaction.
Nice-to-have experience and skills:
- Prior work experience in the banking environment is desirable.
- Work experience administering Amazon WorkSpaces and AWS.
- Work experience administering Google Workspaces (G Suite), Okta and SAML/SSO integrations.
- Work experience administering OpenVPN.
- Work experience administering Slack and Zoom.
- Work experience administering Jira, Confluence, Bitbucket and Github.
- Basic-to-intermediate CLI usage and scripting skills (Bash, Python) are a plus.
OTHER REQUIREMENTS
- A dedicated workspace.Â
- A reliable internet connection with the fastest speed possible in your area.
- Devices and other essential equipment that meet minimal technical specifications.
- Alignment with Our Values.
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